Return Policy

We provide a return window of thirty days from the date you receive your order, giving you sufficient time to decide whether the item meets your expectations. To qualify for a return, products must remain in their original condition, meaning they should not be worn, used, or altered in any way. All original tags must still be attached, and the item should be sent back in the same packaging in which it was delivered. A valid receipt or proof of purchase is also required to process any return request.

If you wish to initiate a return, you should contact us by email at officiallush@outlook.com. Once your request has been reviewed and approved, you will receive detailed instructions along with a return shipping label. These instructions will guide you through the process, ensuring that your package is sent to the correct location. Items that are returned without prior approval or that do not follow the provided instructions may not be accepted, so it is important to complete this step before shipping anything back.

We strongly recommend checking your order as soon as it arrives. If you notice any issues such as defects, damage during transit, or receiving the wrong item, you should notify us immediately. Prompt communication allows us to evaluate the situation quickly and take appropriate action, whether that involves a replacement, return, or another suitable resolution.

There are certain items that may not be eligible for return. These exceptions can vary depending on the nature of the product. If you are uncertain whether your item falls into a non-returnable category, it is best to contact us for clarification before attempting to send it back. This helps avoid unnecessary delays or complications in the process.

If you are looking to exchange an item, the most efficient approach is to return the original product and place a new order once your return has been approved. This ensures that you receive the replacement item as quickly as possible without waiting for the exchange process to be completed.

For customers within the European Union, additional consumer protections apply. Orders shipped to EU destinations may be canceled or returned within fourteen days without the need to provide a reason. However, the same return conditions still apply, meaning the item must be unused, in its original state, and accompanied by proof of purchase.

After your returned item has been received, it will go through an inspection process to confirm that it meets the return requirements. You will then be notified of the outcome. If the return is approved, the refund will be issued to your original method of payment. This process typically takes up to ten business days from the time of approval. Depending on your financial institution, it may take additional time for the funds to appear in your account.

If more than fifteen business days have passed since your refund was approved and you have not yet received it, you are encouraged to contact us so we can assist in resolving the issue. Our goal is to make the return and refund process as smooth and transparent as possible, ensuring that every customer feels supported and informed at each stage.